Dell email design for a writing assignment created by Sarah Mondestin.

Designing for Dell

Dell Technologies asked me to complete a customer support email flow. The scenario? Design 3 support emails for a Dell customer whose equipment isn’t working. Watch the Loom video to see how I approached the task.

What Dell said:

“We’re impressed by Sarah’s confidence in her UX writing work, which was evident in how she walks through the user journeys. She’s knowledgeable about data analytics, content, and success metrics. Her ability to find and use relevant data exhibits her strong thought process, user-centered designs, and research skills.”